How We Help
From a Surface Pro with a cracked screen to a Windows PC that takes forever to start, we come to you and fix it on the spot:
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Slow PC & Windows Errors
Fix freezes, blue screens, stuck updates and startup clutter so your Windows computer runs smoothly again.
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Surface Repairs
Cracked screens, worn-out batteries, faulty charging ports and overheating, sorted for Surface Pro, Surface Laptop and Surface Go.
New PC & Surface Setup
We set up your new device, help you sign in to your Microsoft account and move across your files, photos and settings.
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Windows 11 Upgrades
Our Microsoft technicians check if your PC can run Windows 11, upgrade it safely without losing anything, or give honest advice if it's time to replace it.
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Virus & Fake "Microsoft" Scam Cleanup
Remove viruses, pop-ups and remote-access tools left by scam callers, then lock down your Microsoft account.
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Printers, Wi-Fi & Accessories
Get printers, scanners, Wi-Fi and Bluetooth devices working with your Windows PC on the first try.
Microsoft 365, Copilot & Outlook
Install and activate Word, Excel and PowerPoint on every device, share your Family plan, and check you're on the right subscription.
Copilot is now built into many Microsoft 365 apps. We switch it on (or off), show you how to use it in Word and Outlook, and answer your privacy questions.
Outlook not sending, syncing or asking for your password again? We fix Outlook, Hotmail and Microsoft 365 email at home.
Locations We Serve
Looking for the best home automation installation in Brisbane? We deliver prompt, friendly, in-home tech support across Southeast Queensland. We come directly to you in:
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Brisbane
Inner City, Northside, Southside, Western Suburbs, and Eastern Suburbs.
Logan City
Springwood, Daisy Hill, Browns Plains, Shailer Park, Loganholme, and surrounding areas.
Ipswich
Central Ipswich, Springfield, Springfield Lakes, Redbank Plains, and Greater Ipswich.
Redland City
Capalaba, Cleveland, Victoria Point, Birkdale, Thornlands, and Redland Bay.
Why Choose NextGen IT?
Fixed in Front of You
No dropping your PC at a shop and waiting weeks. We repair and set up at your kitchen table.
Advice, Not a Sales Pitch
We'll tell you honestly whether to repair, upgrade or replace, and whether you really need that extra subscription.
One Team for Every Device
PC, Surface laptop, printer, email and Wi-Fi, all handled in a single visit.
Microsoft & Windows Questions, Answered
Yes. We can handle cracked screens, batteries, charging ports and overheating across the Surface range, including Surface Pro, Surface Laptop and Surface Go. You'll get a clear quote before any work starts.
We'll check your PC on the spot. If it qualifies, we upgrade it safely with your files intact. If it doesn't, we'll explain your options honestly.
Microsoft doesn't make unexpected calls like this. Call us straight away, and we'll remove any remote-access software, scan for threats and secure your accounts.
Copilot can help you save time writing emails and documents, but not everyone needs it. We'll show you what it does, help you switch it on or off, and check you're not paying for features you won't use.
Absolutely. We install and activate it on your PC, laptop, tablet and phone, and share it with your family if your plan allows.
Let's Get Your Windows PC Working for You Again.
Call 1300 991 374 or request a callback by filling out the form below, and a friendly local technician will be in touch within the hour.
No Fix, No Fee
If we can't solve it, you don't pay.
All Things Microsoft
Surface, Windows and Microsoft 365 sorted in one visit.
Same-Day Home Visits
Serving Brisbane, Logan, Ipswich & Redland homes.